Griffin Warranty Program (funny stuff)

[Danny T]

So my Griffin FM Transmitter for my iPod went out on me, when i called griffen to do an RMA this is how they wanted me to go about doing this.


This email has been sent to you by Griffin Technology to help facilitate testing and/or replacement of merchandise.

We assure you that this is our preferred method for handling your return.  Since the issue you have has either already been fixed, or the product you're having trouble with is no longer in production, we don't need you to send the product to us for testing.  This method will help save you money (shipping costs) and the hassle of having to send the product back to us. It also has the added benefit of helping us to ensure that your unit is truly non-functional.

First, destroy your defective product. Yes, really destroy it. If the defective device has wires, like a charger or headphones, you can just cut those wires so that the device is no longer functional.  If the device has a dock connector, like an iTrip or a speaker dock, you can break off the 30-pin connector with a pair of plyers.  Also, you may want to use eye protection and protect yourself from any flying debris that may result from this process.

Second, document the destruction. We recommend taking a digital picture of the destroyed unit while it is laying on a printed copy of this email so that the RMA number and other information are visible. Also, take a digital picture (or scan a copy) of your receipt.

Third, send us the pictures. Just reply to this email and attach the digital pictures of the destroyed product on the printed email and the receipt along with any other pictures that we might enjoy, such as you holding the destroyed product or the town where you live. Of course including the extra pictures is optional but feel free to include them if you want to.

Once we receive the email and verify the photos we will send a replacement to the address that you have provided us below. In order to ensure that we receive your email, please limit the size of the email to around 3MB. If we have not received a response from you within 30 days from the when this email was sent, your request for a replacement will automatically be removed from our system. So please respond as soon as possible.

Processing may take up to 2 weeks once the photos are received.

Finally, once the photos have been sent, we recommend disposing of your old Griffin product at a recycling or waste disposal center in your area.  If you're not sure where to look, here's a link to get you started:

http://www.epa.gov/waste/conserve/materials/ecycling/donate.htm

Thank you,

Griffin Technical Support
support@griffintechnology.com


Pic:

[Krandall]

 

[russ-russ]

That is too funny.  Good to see a company with a sense of humor.